Based outside of our London same-day collection zone? We can collect your device from anywhere in the UK and deliver it back to you after our repair. Simply book to have your device collected the next working day.

Get your device repaired in 4 easy steps

Select the necessary repairs you require for your device on the repair selection page of your device. Book your appointment day convenient for you.

Select your repair & book

On the morning of your collection our logistics partner will email and text you a repair window (normally 30 minutes).

Courier confirmation

When receiving your device we will complete our pre-repair testing to confirm your repair. Once your repair has been completed we will again test your device to confirm our repair functionality.

We receive & repair your device

On the day of your delivery our logistics partner will email and text a delivery window. Once you receive delivery of your device, please do ensure you fully test all functionalities.

Device return

Our repair services

National

We collect your damaged device via a tracked courier from your chosen address within the UK. Your device is repaired at our Central London location and returned to you upon completion.

How does this service work? 

We collect your device the next working day after booking. On the morning of your collection, you will receive a confirmation text and email of your collection window (normally 30-45 minutes) from our couriers.

When will you collect my device? 

Generally, a device is at our location for only 24 hours. Including shipping times, please expect a 2-3 day turnaround for this service.

How long will the turnaround be? 

As your device is traveling through an overnight courier network, we would advise to securely package your device. It’s best to use protective packaging such as a jiffy bag or box with internal padding.

How should I package my device? 

No, our logistics partner will provide the label for your package upon collection.

Do I need to print a label? 

Your payment is taken securely through our website at the point of booking. This allows the prompt return of your device without any delays.

How do I pay for my repair? 

Yes, our couriers are tracked from the point of collection to delivery. Your device is fully insured during transit.

Are your couriers tracked and insured?

You will be kept up to date throughout the repair progress via email. Once we receive your device via courier you will receive an email to confirm, and once more when your repair has been completed. Our logistics partner will email and text on the day of your delivery to confirm your delivery window.

How will you keep me updated? 

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National Courier Service

Our repair services

Select your repair & book

Courier confirmation

We receive & repair your device

Device return

FAQs

Get In Touch

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