Have you ever experienced flickering, distortion, or even a complete failure of the display on your MacBook Pro? If so, you might have encountered a hardware issue known as Flexgate. In this blog, we delve into the details of Flexgate, exploring its causes, affected MacBook models, and the repair options available. Whether you’re seeking answers about this screen fault or considering repairing your MacBook, this article will help.
What is MacBook Flexgate?
Flexgate is a hardware based issue that affects certain models of the MacBook Pro with retina displays. The issue, which was first identified in 2016, involves the cable that connects the display to the controller board also known as the Tcon board. It’s actually a piece of technology which was first seen in the Television.
Over time, the cable can become frayed or damaged, which can cause the display to flicker or fail completely. Some users have reported that the problem becomes more noticeable after their MacBook Pro has been opened and closed over a few years.
Apple has acknowledged the issue and has offered a repair program for 13” MacBook Pro 2016-2018 models only. Users around the world have reported this issue in other models of MacBook, including the 15” Pro and also newer models of the 13” Macbook Pro.
The issue is also sometimes referred to as “stage lights”, due to the way the backlight on the laptop’s display appears when it is affected. The stage lighting effect can also cause the MacBook display to become fully dim or stop working completely. This stage lighting issue has been reported in MacBooks as new as the MacBook Pro 13” M1 2020.
As the issue is rooted in a flex cable that connects the display to the rest of the laptop, and Apple’s original silence about the problem, the name “flexgate” was coined for this issue.
How does a MacBook’s Flexgate happen?
The cause of Flexgate is related to the design of the MacBook Pro’s display assembly flex cable. This cable connects the display to the controller board (Tcon board), is routed through a small opening in the hinge mechanism, which puts it under a lot of strain. Over time, this can cause the cable to become damaged or frayed, which can lead to the MacBook’s display problems associated with Flexgate.
It’s been confirmed the 2016-18 edition of the MacBook Pro has a slightly shorter display flex cable, compared to newer models, which further adds to the strain that the flex cable. It’s believed this is the reason why Apple issued a repair program for this particular model.
The flex cable is responsible for transmitting data and power to the display, through the Tcon board; through it’s repeated bending and flexing of this cable causes it to fail over time. This could be expected by MacBook’s which have been extensively used over many years, but the case was brought to Apple to confirm that MacBooks with low usage were being affected.
Which MacBooks are affected by Flexgate?
Flexgate primarily impacts MacBook Pro models featuring retina displays. It’s important to note that MacBook Air models remain unaffected by this specific issue. The Flexgate concern predominantly surfaces in MacBook Pros released between 2016 and 2018, encompassing both the 13-inch and 15-inch variations. While the exact number of units impacted within these production years remains uncertain, the issue has garnered significant attention on Apple’s online forums and has received acknowledgment from Apple itself.
How can I tell if my MacBook has Flexgate?
Signs of Flexgate in your MacBook Pro include display issues such as flickering, distortion, or outright display failure. A distinctive symptom is if your screen functions normally but turns off or shows problems when opened past a certain angle. While these could indicate Flexgate, it’s crucial to remember that not all display issues stem from this problem. Therefore, it’s essential to consult a repair specialist for an accurate diagnosis. Reach out to Apple support or specialists like iCorrect to get your MacBook Pro evaluated for Flexgate symptoms.
Does Apple offer repairs for Flexgate?
Apple provides a repair program for 13-inch MacBook Pro models affected by Flexgate, covering devices from the 2016 to 2018 range. If your device falls within this category and meets the program’s criteria, Apple will repair the screen free of charge. Please note that this program is specifically for the 13-inch model and does not extend to the 15-inch MacBook Pro. The program’s eligibility extends up to five years from the original purchase date, so some devices may no longer qualify.
To check if your MacBook Pro is eligible for the free repair, please visit:
Apple Support for 13-inch MacBook Pro Display Backlight Service
Here, Apple support can confirm whether your device falls under the repair program and guide you through the repair process. If your MacBook is not covered by the warranty or is outside the eligibility period, be prepared for potential costs. A screen replacement typically averages around £580 ($580) and may take between one to two weeks.
Can my Mac Be Repaired for Free?
Your MacBook Pro could qualify for a complimentary repair under Apple’s Flexgate repair program, applicable to specific models. To find out if your device is eligible, you’ll need to reach out to Apple support. They can confirm whether your MacBook Pro falls under the covered models and guide you through the repair process if applicable. Remember, the program has limitations and might not cover all MacBook Pro variations.
How much does it cost to fix a MacBook Flexgate
If your MacBook Pro is eligible for Apple’s repair program for Flexgate, then there will be no cost to you to have it repaired. However, if your MacBook Pro is not covered by the repair program, or if you choose not to have it repaired through the program, then you will have to pay for the repair yourself. The cost of repairing a MacBook Pro with Flexgate will vary depending on the specific details of the repair, such as the model of your MacBook Pro. At iCorrect, we have the costs for our Flexgate repairs published on our website. Please navigate to your MacBook’s model page here:
https://icorrect.co.uk/macbook-repairs/macbook-pro-13-touchbar-a1706
https://icorrect.co.uk/macbook-repairs/macbook-pro-a1708
https://icorrect.co.uk/macbook-repairs/macbook-pro-retina-15-a1707
What is the turnaround time for a Flexgate repair?
At iCorrect, we typically complete Flexgate repairs within 1-2 working days. If you opt for Apple’s repair program for your MacBook Pro, the process might take a bit longer, usually around 1-2 weeks. For the most precise estimate, we recommend contacting Apple support directly.
Additionally, we invite you to watch our informative Flexgate repair video on YouTube for a clearer understanding of the process and what to expect.
Is it worth repairing a MacBook screen?
Absolutely! Repairing the screen on your MacBook Pro is often a more sustainable and economically sensible choice compared to purchasing a new device. This approach not only extends the lifespan of your MacBook Pro, saving you money in the long term, but also aligns with environmentally friendly practices by reducing electronic waste.
Considering factors such as the age and condition of your MacBook, as well as the specific issue at hand (like Flexgate or other screen-related problems), repairing can often restore your device to its full functionality without the steep costs and environmental impacts of buying new.
In today’s throwaway culture, choosing to repair your MacBook Pro’s screen is a step towards sustainability, reflecting a mindful decision to prioritise repair over replacement. We advocate for evaluating the repair options available for your specific model and circumstances, which, in many cases, will reveal that repair is not only feasible but the preferred option.
Embracing Solutions and Moving Forward
In the journey through the challenges and solutions surrounding the Flexgate issue, we’ve explored the intricacies of the problem, identified the affected MacBook Pro models, and outlined the pathways to resolution. Whether through Apple’s official repair program or seeking the expertise at iCorrect, there are viable solutions to extend the life of your MacBook Pro and ensure its optimal performance.
The choice to repair, particularly with an eye towards sustainability, not only breathes new life into your device but also contributes to a larger ethic of technology use that values longevity and environmental responsibility. As we navigate the complexities of modern tech, taking informed steps—like understanding when and how to address issues like Flexgate—empowers us all to make decisions that align with our values and practical needs.
If you have a MacBook and are experiencing the Flexgate issue or a similar screen based issue, please do not hesitate in contacting us about your fault. We would be happy to help!
